Search guides, setup steps, troubleshooting help, and product answers across assessments, secure browser, AI interviews, labs, cyber range, certification readiness, reports, talent intelligence, and hiring workflows.
For admins
Setup, reports, access
For candidates
Attempts, secure browser, interviews
For developers
Mocks, labs, cyber range, certify
iPuls supports different workflows for admins, candidates, developers, and hiring teams. Start from your role to find the right guide faster.
Set up assessments, invite candidates, configure proctoring, review reports, and manage hiring workflows.
Get help with secure browser, system checks, assessment attempts, AI interviews, and result access.
Find support for mocks, labs, cyber range, certification readiness, skill graph, and practice workflows.
Understand candidate evidence, trust signals, ranking, shortlisting, and hiring intelligence reports.
Create assessments, add questions, configure rules, manage attempts, and invite candidates.
Install, launch, troubleshoot, and understand secure assessment environment requirements.
Join mock, learning, technical, HR, behavioral, and role-based AI interview sessions.
Launch guided labs, complete cyber scenarios, check tasks, and review readiness evidence.
Understand assessment reports, skill graphs, readiness scores, trust signals, and recommendations.
Manage login, roles, organization access, candidate accounts, and workspace permissions.
Help Center should not make users browse endlessly. It should guide them from problem to resolution as quickly as possible.
Start with a product, workflow, or error message like secure browser, report, invite, or AI interview.
Use step-by-step articles designed for admins, candidates, developers, and hiring teams.
Check system requirements, browser access, permissions, device setup, and common workflow blockers.
If the issue needs help from our team, share the right context so support can resolve it faster.
For assessment, interview, secure browser, report, and workspace issues, Help Center should first show what users can safely check on their own.
Quick troubleshooting
Check the basics before contacting support.
Check invitation link, login status, camera/mic permission, browser support, and assessment availability.
Verify installation, system permissions, fullscreen mode, network access, and device compatibility.
Check camera, microphone, network stability, attempt token, and session status before retrying.
Confirm role permissions, attempt completion, report generation status, and workspace access.
Organize help content around what users actually do inside iPuls: create, attempt, interview, practice, review, shortlist, and improve.
Learn how to create assessments, configure rules, invite candidates, monitor attempts, and review reports.
Good support starts with clear details. Help users know what to share so admins, candidates, and teams can get faster resolutions.
Use searchable help articles for setup, troubleshooting, product walkthroughs, and workflow clarity.
Reach support with your workspace, attempt ID, screenshot, device details, and issue description.
For organization-wide assessment, report, access, or candidate delivery issues.
Include workspace name, user email, assessment or attempt ID, browser/device details, screenshot, and a short description of what happened.
Assessment, interview, and hiring workflows need support that explains security clearly without creating fear or overpromising.
Check your invitation link, login status, assessment availability, device permissions, browser support, and internet connection. If the issue continues, contact your assessment admin or support with your attempt details.
Whether you are creating assessments, taking a secure exam, joining an AI interview, launching labs, reviewing reports, or managing hiring workflows, iPuls Help Center gets you to the right answer faster.